Elevate Your Genesys Cloud
Contact Center
Straticom provides businesses the tools to grow and improve customer service operations.
Contact Centre Deployments
Customer engagement reimagined. Transform your customer and employee experiences.
Contact Centre Consulting
Assessment and strategy. Leverage our experience to enhance your experience.
Custom Integrated Solutions
Solutions tailored to your needs. Integrate your platforms and optimize your processes.
Contact Centre Support
Collaborative journey. We ensure continuous growth and success together.
Software for Contact Centre Solutions
Genesys Cloud is our software of choice to enhance and elevate your customer experience.
The Numbers
Innovating Contact Centres
We help Genesys Cloud customers extract more value from the product, targeting key KPIs by introducing features and custom solutions for operational efficiency and customer satisfaction. We strive to be an extension of your team bringing our experience and expertise into your customer expereince journey.
- Agent handle time saved 0 mins
- Improved agent efficiency 0%
- Improved first contact resolution 0%
- Calls migrated to digital 0%
- Agents supported 0+
Supporting Genesys Cloud customers across Australia
Straticom is teamed up with 50+ customers across Australia and New Zealand helping to redifine and enhance contact centre journeys.
Latest Success Stories
Glass repair
Predicitve routing and agent assistance
We recently completed a project with a Glass repair company aimed at reducing agent handle time by implementing predictive routing to ensure calls are directed to the best suited agents. Additionally, we introduced the Genesys Cloud knowledge base and agent assistance features to provide real-time answer suggestions during calls.
University
Large contact centre deployment across multiple departments
A large University swiftly deployed Genesys Cloud for their contact centre operations, initially focusing on voice communications. This rapid implementation spanned multiple departments, streamlining operations and improving customer interactions with advanced tools.
Health clinic
Genesys predictive engagement and call tracking
Straticom recently developed a bespoke solution for a health clinic company that seamlessly integrates customer web sessions with phone calls. This innovation enables our client to effectively track customers from their initial web visits through to their interactions with the call center, all through Google Analytics and Genesys.
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