Fair Work Ombudsman
Government
“We help teams turn high-volume service demand into clearer routing, stronger visibility, and better governed customer journeys.”
Governed service environments for public agencies.Public sector delivery focus
Genesys Cloud Specialists
10+ years of
Genesys Cloud expertise
Straticom is a specialist Genesys Cloud partner helping enterprise teams implement, optimise, and customise the platform for stronger contact centre performance, better customer experience, and clearer operational control.
Strategic Partners
Clients we’ve worked with
What We Do
Dedicated Genesys experts for better contact centre outcomes.
Straticom is a Genesys-focused services partner helping organisations design, deliver, optimise, and support Genesys Cloud environments that work in real customer service operations.
Our team brings deep platform knowledge across architecture, routing, integrations, reporting, governance, Voice AI, and automation, so Genesys becomes easier to run, improve, and extend long after implementation.
Straticom
Our edge is knowing how to shape Genesys Cloud around real service environments, commercial priorities, and customer expectations.— Straticom delivery perspective
Deep Genesys Cloud Expertise
We design and deliver Genesys Cloud environments with the architecture, routing, integrations, and governance needed for long-term success.
Operationally Grounded Approach
We shape solutions around real service environments, aligning technology decisions with customer experience, performance, and commercial priorities.
Practical AI and Integration Capability
We help organisations extend Genesys Cloud with the right integrations, automation, and AI use cases in ways that work in real operations.
Services
Don't just buy Genesys.
Get the partner that gets the best from it.
Straticom places Genesys Cloud and Voice AI specialists beside your team to design, deliver, optimise and support real-world service environments.
Genesys Cloud
0+Contact centres implemented
Optimisation
0%First call resolution uplift through optimisation
Voice AI
0+Hours of Voice AI calls handled
Managed Support
0+Years of Genesys Cloud specialist experience
Platform delivery
Experience automation
Forward-deployed specialists
Genesys Cloud Deployment
Implementation, migrations, integrations, reporting, routing and readiness delivered beside your operating teams.
Managed platform care
Support and Optimization
Ongoing Genesys Cloud support, performance tuning, reporting improvements and practical change delivery after go-live.
AI operating model
AI Readiness
Prepare your contact centre for AI with use-case discovery, data readiness, governance, escalation design and measurement.
Conversation automation
Voice AI
Design and deploy Voice AI using ElevenLabs and Genesys Agents, integrated into real customer journeys and service workflows.
Straticom for
Public Sector
Make AI work
Bring us your hardest AI challenge.
We help service teams move from AI ideas to practical delivery: readiness, use-case discovery, data and knowledge design, agent assist, workflow automation, analytics, governance, and voice or chat AI where it genuinely improves the journey.
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Genesys Cloud Conversation
Get more from Genesys Cloud
Have a chat with our team about where your Genesys Cloud environment is working, where it is creating friction, and what to optimise next.
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