Connect all of your
favourite tools
Straticom provides the tools and services to seamlessly connect Genesys Cloud with your systems
Categories
Microsoft Dynamics
Customer Management
Connect Genesys Cloud to Microsoft Dynamics via API to collect realtime customer details during interactions and write interaction logs back into Microsoft Dynamics
Microsoft Dynamics Softphone
Customer Management
Start using the Genesys Cloud embedded softphone within your Dynamics environemnt allowing agents to handle Genesys Cloud interactions without leaving the Customer Management
Salesforce
Customer Management
Connect Genesys Cloud to Salesforce via API to collect realtime customer details during interactions and write interaction logs back into Salesforce
Salesforce Softphone
Customer Management
Start using the Genesys Cloud embedded softphone within your Salesforce environemnt allowing agents to handle Genesys Cloud interactions without leaving the Customer Management
Servicenow
Customer Management
Connect Genesys Cloud to Servicenow via API to collect realtime customer details during interactions and write interaction logs back into Servicenow
Servicenow Softphone
Customer Management
Start using the Genesys Cloud embedded softphone within your Servicenow environemnt allowing agents to handle Genesys Cloud interactions without leaving the Customer Management
Zendesk
Customer Management
Connect Genesys Cloud to Zendesk via API to collect realtime customer details during interactions and write interaction logs back into Zendesk
Zendesk Softphone
Customer Management
Start using the Genesys Cloud embedded softphone within your Zendesk environemnt allowing agents to handle Genesys Cloud interactions without leaving the Customer Management
Google Analytics
Marketing
Transform interactions into conversions by writing GA4 events within Genesys Cloud
Hubspot
Customer Management
Connect Genesys Cloud to Hubspot via API to collect realtime customer details during interactions and write interaction logs back into Hubspot
Other/Custom Customer Management
Customer Management
Connect Genesys Cloud to your Customer Management of choice via API to collect realtime customer details during interactions and write interaction logs back into this platform
Google Dialogflow CX
Bots and Automation
Connect Genesys Cloud to your Google Dialogflow CX bot taking advantage of Google's latest conversational agent which utilises Googles's Gemini generative AI
Amazon Lex
Bots and Automation
Connect Genesys Cloud to your Amazon Lex bot to provide conversational AI interfaces for your customers
Microsoft Copilot
Bots and Automation
Connect Genesys Cloud to your Microsoft Copilot to provide conversational AI interfaces for your customers, leveraging Microsoft's latest generative AI features
Commonwealth BPOINT Payments
Payment Solutions
Connect Genesys Cloud to the Bpoint API and start taking payments over the phone using the Genesys Cloud secure IVR
Nab Transact Payments
Payment Solutions
Connect Genesys Cloud to the Nab Transact XML API and start taking payments over the phone using the Genesys Cloud secure IVR
Fat Zebra Payments
Payment Solutions
Connect Genesys Cloud to the Fat Zebra API and start taking payments over the phone using the Genesys Cloud secure IVR
Paypal Payflow Pro Payments
Payment Solutions
Connect Genesys Cloud to the Payflow Pro API and start taking payments over the phone using the Genesys Cloud secure IVR
Other/Custom Payment Gateways
Payment Solutions
Connect Genesys Cloud to your payment gateway and start taking payments over the phone using the Genesys Cloud secure IVR
Confluence Knowledge Integration
Knowledge Base
Connect Genesys Cloud to your confluence, allowing customers to sync the Genesys Cloud knowledge base with their existing knowledge solution
Salesforce Knowledge Integration
Knowledge Base
Connect Genesys Cloud to your Salesforce, allowing customers to sync the Genesys Cloud knowledge base with their existing knowledge solution
Dynamics Knowledge Integration
Knowledge Base
Connect Genesys Cloud to your Dynamics, allowing customers to sync the Genesys Cloud knowledge base with their existing knowledge solution