PureCloud includes an out-of-the-box integration to Salesforce that provides:
What we do,
PureCloud supports Microsoft Dynamics’ data actions, allowing CRM data to be queried and used for IVR, Scripts and screen pops.
Straticom are experienced in setting up Dynamics integrations and customising actions to meet customer requirements.
We specialise in creating these custom actions to act on data within Microsoft Dynamics. In turn, you can then use these data actions to make routing decisions on your call flow in PureCloud’s architect.
Straticom have pre-built integrations into Hubspot CRM allowing;
PureCloud provides an embedded soft-phone inside Zendesk, providing all call controls and supporting calls, call-backs, outbound dialling, and chat interactions.
While there is nothing to install on Zendesk, Straticom are experienced in the setup and using the configuration.
PureCloud provides a comprehensive range of API’s to allow integration into just about any web based CRM. Straticom have experienced developers that can quickly and easily integrate your bespoke CRM into PureCloud, leveraging your existing investments.
Our team are quick-thinking, active listeners and personable. We can leverage PureCloud into your in-house systems.
Chat bots are a cutting edge technology that offers incredible potential for self-service and improved customer experience.
Straticom have experience in building and deploying chat bots to compliment PureCloud, automating simple intents and reducing the load on your contact centre.
The process of creating intents and a comprehensive chat bot is sometimes overwhelming, but our templates and knowledge on effective building of the bots makes this process seamless.
PureCloud are experienced AWS developers and can extend the PureCloud API’s by added AWS lambda functions allowing far more flexible integrations.
Straticom leverage AWS lambda to automate many process like re-cycling outbound campaigns, synchronising external systems and much more.
We use this to intelligently reduce your work and drastically improve the agent and supervisor experience.
PureCloud provides a comprehensive suite of real-time reporting and supervisor tools.
We often find our customers want a simple dashboard, including all the critical PureCloud details combined with external data from CRM’s, websites and other information systems.
Straticom have solved this issue by leveraging Geckoboard, a cloud-based dash-boarding solution. Straticom have developed tools to extract real-time reporting data direct to the dashboard and combined with other off-the shelf CRM data from sources like Salesforce, Dynamics, Google Analytics and many more.
PureCloud provides standard reports, however, there is much more detailed information stored with PureCloud that can be accessed via the API’s.
Straticom have worked with customers to extract this data into their existing BI solution such as Qlik, Power BI & Tableau. This allows customers to consolidate reporting across all systems.
If you do not have a current BI solution, we can also build and schedule custom reports, allowing detailed excel reports with embedded pivot tables and more.
Twilio provides the ability to enhance the functionality of PureCloud offering features such as bulk SMS, Elastic SIP trunks, SMS surveys, Chat Bots and Natural Speech IVR.
Straticom have experience integrating PureCloud to Twilio to extend the standard capabilities of PureCloud.